Kennisconsult

 - soft systems theory
 - soft systems theory

Problems can be categorized as either ‘hard’ or ‘soft’, each with unique characteristics requiring distinctly different approaches to resolve. Hard problems are well defined where the “What” and the “How” can be determined early in the research or system design methodology. A definite solution exists and specific objectives may be defined. Hard problems constitute the essence of the systems engineering approach. In contrast, soft problems contain social and political elements that confound problem definition and resolution (also referred to as ‘wicked’ problems). The question of “How to improve national health care in the U.S.” represents a soft problem. more
source: York University

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