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field service management
- field service management
- field service management
Field service management, also known as field force automation
(FFA), is an attempt to optimize processes and information needed by companies
who send technicians or staff "into the field" (or out of the office.)
Optimization is difficult, since it involves intelligent scheduling and
dispatching of multiple technicians to different locations daily, while
minimizing cost and maintaining good customer service. FSM most commonly refers
to companies who need to manage installs, service or repairs of systems or
equipment.
source: http://en.wikipedia.org/wiki/Fieldservicemanagement
- Kerncompetentie (core competency) >> Service (service)
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