Kennisconsult

 - gedeeld servicecentrum
 - shared service center
 - centre de service partagé
 - Shared Service Center

SSC biedt vooral efficiencyvoordelen door centralisatie van diensten. Het concept wordt veel toegepast bij de overheid en binnen de sector non-profit. Zo kunnen verschillende zorginstellingen hun personeels- en salarisadministratie samenvoegen tot een Shared Service Center. De moderne technologieën maken de centralisatie van ondersteunende afdelingen op afstand mogelijk.
Bron: http://www.raet.nl/Footer/Begrippenlijst.aspx


Shared Service Centers (SSCs) reduce costs by consolidating one or more back-office operations used by multiple divisions of the same company-such as finance, information technology, customer service and human resourcesinto a shared operation. By creating a stand-alone or semi-autonomous Shared Service Center, companies can eliminate redundant activities and improve efficiency, services and customer satisfaction. Because of the need of every corporate department for finance and human services, these functions offer a common opportunity for an SSC model. Many of the savings come from standardizing technology and processes on a national and regional basis, making it easier to provide support for multiple business units, reduce personnel and improve the speed and quality of service. Despite the success of Shared Service Centers, some SSC pioneers are moving to variations on the model: outsourcing back-office operations to a third-party provider, and consolidating and moving SSCs to countries with lower labor costs.
source: http://www.bain.com/managementtools/toolssharedservice.asp?groupCode=2

• Management (management) >> Managementpraktijk (management practice) >> managementtechnieken (management techniques)
• Kerncompetentie (core competency) >> Ondernemen (undertake) >> Ondernemen, Algemeen (undertake, general)
• Organisatie (organisation) >> Organisatiestructuur (organizational structure) >> Organisatie-onderdelen(organization parts)