- kennismanagementsysteem
- knowledge management system
- système de gestion des connaissances
- Wissensmanagement-System
Bedrijfsintern informatiesysteem waarmee kennis (en informatie) kan worden gecodificeerd en opgeslagen.
Bron: Kennisconsult
Internal corporate information systems focused on the acquisition,
codification, and management of data and information within an organization. The
best of these systems incentivize employees to input and share their experiences
so that others can learn from these experiences and perform better. KM systems
can also track customer behavior in fine detail allowing organizations to tailor
the experience they provide their customers in terms of customization,
personalization, and customer service.
Often, these systems offer no way to capture or manage true knowledge but are
the basis for helping organizations collect and document customer behavior and
organizational performance and history. These systems are almost always
developed and deployed in technological terms and do not reflect the
human-centered issues of behavior that make these systems easy to use or
applicable to the customer experience.
source: http://www.sustainabilitydictionary.com/
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