Kennisconsult

 - procesverbetering
 - process improvement

Een programma van activiteiten ontworpen om de prestaties en volwassenheid van het organisatieproces te verbeteren, inclusief de resultaten van het programma. [CMMI].
Bron: ISTQB, Verklarende woordenlijst van software testtermen.
http://www.erikvanveenendaal.nl/NL/files/Standaard%20verklarende%20woordenlijst%20van%20software%20testtermen%20Vertaling%20Engels%20-%20Nederlands.pdf


Activities designed to identify and eliminate causes of poor quality, process variation, and non-value added activities.
Source: http://www.nwlink.com/~donclark/leader/leaddef.html

A program of activities designed to improve the performance and maturity of the organization’s processes, and the result of such a program. [CMMI]
source: ISTQB, Standard glossary of terms used in Software Testing, version 2.1
http://www.erikvanveenendaal.nl/NL/files/ISTQB%20Glossary%20of%20Testing%20Terms%202.1.pdf

• Ondersteunende systemen (support systems) >> Automatisering (automation) >> Programmatuur (software)
• Management (management) >> * - management >> Verandermanagement (change management)