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 - technological frames of reference
 - technological frames of reference

Technological frames acknowledges that different groups have different perspectives of the usefulness, importance and significance of technological artefacts and that these different lenses or viewpoints are deeply significant in organisational perceptions of non-compliance (Van Maanen and Schein 1979; Gregory 1983; Weick and Bougon 1986; Porac, Thomas et al. 1989; Dougherty 1992). The concept of technological frames was incorporated into the SST discussions to capture the interactions among the members of a relevant social group. The term ‘frames’ refers to the concept of frames of reference and is borrowed from cognitive psychology. One definition, used by Orlikowski and Gash, is ‘a built-up repertoire of tacit knowledge that is used to impose structure upon and impart meaning to otherwise ambiguous social and situational information to facilitate understanding’(Gioia 1986) These frames include assumptions, knowledge and expectations expressed through language, visual images, metaphors and stories. Frames are constructed as an interaction around an artefact or process emerges, and comprise shared elements such as tacit knowledge, objectives, organisational constraints and shared methods procedures and problems. more
source: York University

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